Refund & Warranty Policy
At Palmetto Tech Pros, we are committed to providing high-quality technology services and customer satisfaction. Please review our Refund & Warranty Policy below to understand our terms for service refunds, hardware warranties, and customer responsibilities.
Refund Policy
Services Fees
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All payments for services are non-refundable once the service has been completed.
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If a service cannot be completed due to an issue on our end, we may offer a partial or full refund at our discretion.
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Dissatisfaction with a completed service that meets the agreed-upon scope does not qualify for a refund.
Cancellations & Rescheduling
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Appointments must be canceled or rescheduled at least 24 hours in advance.
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No-shows or late cancellations may be subject to a cancellation fee.
Hardware Purchases & Custom Builds
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Custom-built PCs & Special Orders
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Once parts have been purchased for a custom PC build, the sale is final and non-refundable.
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Manufacturer warranties apply to defective components (see Section 2).
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Other Hardware Sales
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Any hardware purchased through Palmetto Tech Pros is subject to the manufacturer’s return and warranty policies.
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We do not accept returns or refunds for hardware unless it is defective and covered by the manufacturer’s warranty.
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Warranty Policy
Service Warranty
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We stand behind our work and offer a 30-day service warranty on repairs and installations.
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If an issue arises due to our service within the warranty period, we will fix it at no additional cost.
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The warranty does not cover:
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Problems caused by user error, software changes, or third-party interference.
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Issues unrelated to the original service provided.
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Damage caused by accidental drops, spills, power surges, or misuse.
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Hardware Warranty
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Hardware components and devices purchased through Palmetto Tech Pros are covered by the manufacturer’s warranty.
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If a hardware failure occurs within the manufacturer’s warranty period, we will assist you in filing a warranty claim with the manufacturer.
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We do not provide direct replacements or refunds for manufacturer-covered items.
Custom-Built Gaming PC's
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Warranty on Assembly: We guarantee our custom PC assembly for 30 days. If there is an issue with the build, we will troubleshoot and repair it free of charge.
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Component Warranties: Each part (CPU, GPU, RAM, motherboard, etc.) is covered by the manufacturer’s warranty, and claims must be filed directly with them.
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Overclocking & Modifications: Any overclocking, tampering, or modifications to the system void our service warranty.
Legal Disclaimer
Limitation of Liability
Palmetto Tech Pros is not responsible for:
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Data Loss: Customers are responsible for backing up their data before any repair, installation, or service. We do not guarantee data recovery.
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Third-Party Software & Hardware Issues: We are not liable for malfunctions or failures caused by third-party software, firmware updates, or hardware defects.
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Unforeseen Damages: Any damages resulting from improper usage, electrical issues, or modifications made after service are the customer’s responsibility.
No Guarantees for Third-Party Services
Palmetto Tech Pros may recommend or install third-party software or hardware as part of a service. We do not guarantee the performance, security, or compatibility of third-party products.
Changes to Policy
Palmetto Tech Pros reserves the right to modify this Refund & Warranty Policy at any time. Continued use of our services constitutes acceptance of any changes.